Customer Service Tips

Which companies come to mind when you think of world-class customer service? Which establishments do you patronize whose service exceeds your expectations on a continual basis? Typically, they’re not the places offering the lowest prices. [Read More]

When budgets are tight, your customer rules more than ever — whether the customer is internal to your organization, a b-to-b client, or an end-user of your product or service. How you [Read More]

In an exclusive interview with FuelNet, Ed Horrell, author of the best-selling book The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service and host of a popular business radio program, shared his [Read More]

When Jeff Bezos, founder of Amazon.com, appeared on television for a recent PBS interview with Charlie Rose to unveil Amazon’s revolutionary Kindle book-reading device, he made what some consider a startling admission: Amazon still does [Read More]

When the economy slows to a crawl, you have to be quick on your feet. That means revisiting some of the basic principles upon which superior customer service is built. You may think, for example, [Read More]

The concept behind the book The Milkshake Moment (Wiley, 2008) was born out of author Steven Little’s frustration with a textbook example of failed customer service standards. He describes how he tests the room service [Read More]