The 7 Most Common Direct Mail Mistakes
Avoid these errors to improve your response rates
May 30, 2008
Edited by: Ken Beaulieu in: Direct Mail Marketing Tips
Direct mail campaigns don’t always work; these are seven common errors that could frustrate your efforts:
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- Using a bad mailing list. You wouldn’t mail an offer for gourmet steaks to a list of vegetarians, right? But you’d be surprised at how many marketers commit equivalent sins.
- Not having an irresistible direct mail offer. For a company sending a mailing on its grass seed to home owners, “Send for our sales brochure” is hardly tempting a tempting offer. “Send for our FREE booklet, 7 Steps to a Greener Lawn” is likely to pull more inquiries.
- Not testing. How do you know whether the outer envelope for your direct mail piece promoting your new energy-saving room air conditioner should say “saves energy” or “keeps you cool all summer”? You don’t — unless you test them in an A/B split.
- Not having a sales letter in your mailing. Never mail a brochure in an envelope without an accompanying sales letter. Remember, the brochure tells, but the letter sells.
- No reply form. Even if your goal is to get people to call an 800 number or visit a Web URL, including a reply card, fax-back, or order form can lift overall direct mail response 10 percent to 20 percent or more.
- Bad copy. Promotional copywriting is an art. Some amateurs can pull it off, but if you have any doubt, get professional help.
- Poor response tracking. Lots of marketers don’t bother to key-code reply elements or track Web or phone responses. If you don’t know where the leads or sales came from, how do you know whether your direct mail offer worked?
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