Countless studies show that satisfied customers will defect in a heartbeat if they think they can get a better deal somewhere else. In today’s marketplace, you have to create completely satisfied customers whose loyalty can’t [Read More]

Most companies understand that communicating with customers and prospects in a cordial way is one of the keys to success, but you’d be surprised how few organizations actually offer excellent customer service standards. Melinda Mallari, [Read More]

Your reason for being in business is to serve your customers. That means your decisions, policies, and procedures all must be tied to excellent customer service standards, says Kevin Stirtz, a speaker and trainer and [Read More]

Committing to excellent customer service standards is a sure way for businesses of all sizes to stand out from the competition. Through interviews with more than 500 executives, Harvard Business School professor Ranjay Gulati, author [Read More]

Customer service is more important than ever. And many companies just don’t get it. When you follow these customer service tips, you’ll boost your brand’s loyalty with customers and prospects. [Read More]

When times are tough and customer dollars are scarce, the companies with excellent customer service standards weather the storm. Consider these tips for better customer service to keep your customers coming back. [Read More]

Randi Busse, a customer service trainer at Workforce Development Group, Inc. offers the following tips to improve customer service and get a leg up on the competition. [Read More]

Maribeth Kuzmeski, author of The Connectors: How the World’s Most Successful Businesspeople Build Relationships and Win Clients for Life, offers several suggestions to help you improve your customer service standards. [Read More]

Kate Tammemagi, a customer service trainer at Focus Training, shares these great customer service tips to improve your phone skills. [Read More]

Getting an irate customer or prospect to listen is a source of frustration experienced by everyone in business, from senior executives to frontline service providers. Often, logic, flattery, forcefulness, and even pleading lead nowhere. But [Read More]