If your customers aren’t head-over-heels gaga about you, then you’ve got work to do, says Jeanne Bliss, author of Chief Customer Officer: Getting Past Lip Service to Passionate Action. She offers these quick tips for [Read More]

Investing in employee training to improve customer service standards can do as much to boost your business as perfecting the quality of your product or service. You can have the best product or service out [Read More]

Customer service training is almost always undertaken to address some problem or achieve some goal that has been eluding a business. The problem is that most businesses wait too long to do it, contends Drew [Read More]

No matter how small your business or how tight your budget, it’s possible to find a customer service training solution that meets your needs at an affordable price. [Read More]

Getting customers involved in all stages of the product development process isn’t something most companies want to do. “They want customers to give them their money and go away,” says Garrison Hoffman, president of Peekskill, [Read More]

Dealing effectively with dissatisfied customers requires special skills and behaviors. To help you maintain calm when others are out of control, Lydia Ramsey, a relationship marketing expert and the author of Manners That Sell: Adding [Read More]

Which companies come to mind when you think of world-class customer service? Which establishments do you patronize whose service exceeds your expectations on a continual basis? Typically, they’re not the places offering the lowest prices. [Read More]

While it certainly makes sense for a company to focus on its main product, Behar believes much of Starbucks’ subsequent growth and success can be attributed to the fact that it became a people-centered organization, [Read More]

From a small bank in Oklahoma that offers customers a park to relax in, complete with walking trails and a gazebo, to retail outlets that deliver highly customized music and video presentations, companies across all [Read More]

Demonstrating a genuine interest in a customer’s business, in both good times and bad, is just one of the valuable tips that Stahl offers in his book, Lessons on Leadership: The 7 Fundamental Management Skills [Read More]