Kate Tammemagi, a customer service trainer at Focus Training, shares these great customer service tips to improve your phone skills. [Read More]

Although most businesses are feeling the squeeze of the recession, improving profits is not out of the question. According to marketing expert Rick Segel, author of nine books, “maximizing” your customers at every opportunity can [Read More]

One of the keys to good customer service is offering front-line employees the necessary training. At many companies, customer service training is seen as a onetime event. Once the trainer leaves, the workbook is filled [Read More]

Businesses large and small shell out huge amounts of money for training every year — more than $58 billion in 2007 (an average of $1,202 per employee), according to Bersin & Associates’ 2008 Corporate Learning [Read More]

Getting customers involved in all stages of the product development process isn’t something most companies want to do. “They want customers to give them their money and go away,” says Garrison Hoffman, president of Peekskill, [Read More]

Which companies come to mind when you think of world-class customer service? Which establishments do you patronize whose service exceeds your expectations on a continual basis? Typically, they’re not the places offering the lowest prices. [Read More]

When budgets are tight, your customer rules more than ever — whether the customer is internal to your organization, a b-to-b client, or an end-user of your product or service. How you [Read More]

In an exclusive interview with FuelNet, Ed Horrell, author of the best-selling book The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service and host of a popular business radio program, shared his [Read More]

When Jeff Bezos, founder of Amazon.com, appeared on television for a recent PBS interview with Charlie Rose to unveil Amazon’s revolutionary Kindle book-reading device, he made what some consider a startling admission: Amazon still does [Read More]

When the economy slows to a crawl, you have to be quick on your feet. That means revisiting some of the basic principles upon which superior customer service is built. You may think, for example, [Read More]